Frequently asked questions

For any additional questions, please reach out to

What is Frankly Hard?

Frankly Hard is a modern way to get your medicines online. We provide an easy-to-use interface for users to apply for treatments. If a treatment plan has been approved, orders are automatically shipped discreetly to your home. Delivery is always on us.

Is my information safe?

At Frankly Hard we take your data privacy seriously. All of your data is encrypted and secured. Access to your medical records is encrypted to protect your health information at every moment.

How quickly will my health assessment be reviewed?

Usually, a health assessment is reviewed within 24 hours. Depending on the case it might be faster. If it is taking longer than 24 hours, please email us

Can I return my medications?

If you like to return your medications please contact us at and we will see it through.

What should I do if I am experiencing a side effect?

If you think you have a medical emergency please contact 911 right away. If you believe you are experiencing a side effect and it is not an emergency, please stop taking the medication and feel free to email and we will notify the physician on your behalf and contact you.

It’s an emergency, what do I do?

In an emergency, please call 911 right away.

How do ED medications work?

PDE5 inhibitors are medicines used to treat erectile dysfunction (ED) in men. PDE5 inhibitors work to treat ED by relaxing muscles in blood vessel walls to help increase blood flow to the penis, making it easier to get and maintain an erection.

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Which treatments do you offer for ED?

Frankly Hard offers multiple ED medications in both generic and brand-name options.